Frequently asked questions
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What countries does Apex Heritage support?
Apex Heritage supports England tenancy workflows under the Renters’ Rights Act 2025. Scotland, Wales, and Northern Ireland have different legal frameworks and are not currently supported.
What compliance certificates does it track?
At launch: Gas Safety (CP12), Electrical Installation Condition Report (EICR), Energy Performance Certificate (EPC), smoke and carbon monoxide alarm checks, deposit protection certificates, Right to Rent documentation, property licence, and Legionella risk assessment.
How is pricing calculated?
Pricing is based on the number of properties you manage, not the number of seats or tenants. Start with a 30-day Free Trial for one property and upgrade as your portfolio grows. See the full pricing breakdown on our Pricing page.
Is my data secure?
Apex Heritage uses managed cloud services, encrypted connections and role-based access controls. Tenants can access only their tenancy workspace, and landlords only their own portfolio. See the Privacy Policy for information about how personal data is processed.
Do tenants need to pay?
No. Tenants join via a landlord-issued invitation link and access their workspace completely free — rent reminders, documents, issue reporting, and tenancy details included.
Can I use Apex Heritage as a letting agent?
Apex Heritage is currently designed for self-managing landlords in England. Agency-managed portfolio support is planned for a future release.
How does Apex Heritage use AI?
Tenancy agreements are assembled deterministically from approved wording; AI never writes or changes legal clauses. Legislation summaries may be inaccurate, are not legal advice, and never make property-management or compliance decisions for you.
How do I cancel my subscription?
You can cancel at any time from your billing settings. Your data is retained according to our data retention policy and you can export it at any time.
Is there a mobile app?
The Apex Heritage mobile app remains in development. The web platform is designed for mobile use in the meantime.